mTape/mRack

My mTape/mRack does not mount on the Mac desktop. What's going on?
In order for the LTO tape drive to been seen on the desktop, You need to first format the LTO tape cartridge using the mTape Utility or use a third party software. You also need to make sure that Connected Servers is enabled in the Finder Preferences

Under the Finder window select Preferences (⌘ + , (Comma)
Select the Sidebar Icon Enable Connected Servers under the shared section
What is the best way to use the mTape/mRack Utility software?
The mTape/mRack Utility mounts the mTape/mRack like a hard drive which enables drag and drop functionality. That said, the mTape/mRack is a linear tape drive not a random access hard drive. Do not drag multiple files to tape at same time. We recommend you gather all your files to one folder then move that folder to the utility.
What is the difference between Native capacity vs. Compress Capacity.
The native capacity of an LTO-6 tape is 2.5TB. An LTO6 tape drive will compress data on the fly if possible. If the data is compressible, you can get up to 6.25TB of storage per tape. Given that most of our customers are in the Media & Entertainment space where most of the content being archived cannot be compressed, we quote the native capacity.
Why am I getting the following error "The operation can't be completed because of an unexpected error (error code -50)"
The error could be caused by using characters in file names that LTFS does not support.The following characters should not be used when using LTFS for file names, directory names, or extended attributes: * ? < > : " | / \ We suggest that you try PreRoll Post or Yoyotta ID LTFS software which contain safety measures that remove the characters, without stopping the backup process.
What does error code -36 mean?"
This is a generic OSX error, most likely related to bad data files or incorrect permissions.
My mTape is displaying the letter "C".  What do I need to do?
When it's time for the LTO drive head to be cleaned the unit will present an error code of "C" to remedy the situation insert the Fujifilm LTO Universal Cleaning Cartridge and the drive will automatically clean itself. Note: The LTO drive will automatically eject an expired cleaning cartridge.
My mTape unit is reporting an error code of “5” what do I do now?
Error code 5 indicates that there may be a hardware problem with the LTO6 tape drive. To prevent damage to the drive or tape, the tape drive will not allow you to insert a cartridge if the current cartridge was successfully ejected. The error code might clear when you cycle power to mTape. If the problem persists, please contact mLogic Support
My mTape unit is reporting an error code of “6” what do I do now?
Error code 6 indicates that there may be a tape drive or media error. The tape drive determined that an error occurred, but it cannot isolate the error to faulty hardware or to the tape cartridge. Make sure that the tape cartridge you are using is an LTO4, LTO5 or LTO6. If the problem persists, please contact mLogic Support.

Note: LTO1, LTO2, and LTO3 tape cartridges are not supported in mTape.

What third party software is the mTape/mRack compatible with?

The following is a list of the the third party software that is compatible with our mTape/mRack units.

How do I get the mTape/mRack to work in the Windows environment?
To get mTape/mRack to work under Windows, please download the appropriate driver and IBM LTFS software below.
Windows Driver: Download 
Free IBM LTFS Software: Download   Or try out PreRoll Post Software for Windows here.

mLink R

Does the mLink R support the Red Rocket-X?
Unfortunately, we do not have a Thunderbolt expansion chassis that supports the RED Rocket-X at this time.
Why is my RedRocket-X that was working in my Mac Pro not visible to RedCineX when used inside a mLink R?
In order for the RedRocket-X to be seen under RedCineX you have to make sure that you have the latest RedRocket driver and firmware loaded so that the board is recognized in the mLink R.
You say the MLink R has variable fan speed. How is this varied? Right now it seems to have only one setting: LOUD.
The mLink R fan spins at a rate of 1200 to 2100 RPM based on the ambient temperature inside of the enclosure. The temperature is measured by a chip located on the Thunderbolt PCBA. The higher the temp, the higher the fan speed. Even at 2100 RPM the fan emits much less fan noise than the fan located on the RED Rocket.
When I launch RedCineX Pro with my mLink-R housing a Red Rocket card, I get a warning stating that the card is in a 4X lane, and that it will not work properly unless it’s installed in an 8X lane. Is this expected?
All Thunderbolt expansion chassis including mLink R transfer at PCIe Gen2 x4. This is the underlying of Thunderbolt. The RR is a x8 card and this message comes up when running Redcine X. This is normal. You will be able to play 1/2 res on any TB equipped machine. You can get better performance out of the RR when in a system such as the old Mac Pro.

mLink

Does the mLink or mLink R support graphics cards made by Nvidia or AMD
At the moment, GPU boards are not supported in Thunderbolt expansion chassis running under Mac OSX.

General Questions

What is the specs for the power adapter that is used with mLogic products?
The power adapter we currently use with mTape, mLink, mLink R units have the following specs.Input: 100 - 240 V ~ 50-60 Hz 1.5A Max Output: 12V 5A with center positive